Vodovodna 20a, Zagreb
+385 1 5570 555
+385 1 5570 505

Protection of personal data

Statement of Personal Data Protection and Consent to the Processing of Personal Data

1. General information

This privacy statement describes what information we collect, how we process it, and for what purposes we use it. The statement also describes your rights related to the processing, use and protection of your personal data in accordance with the EU General Data Protection Regulation.

The processing manager is responsible for processing your personal information:

Vodovodna 20 a
10 000 Zagreb

Contact of the Data Protection Officer:

Email address: zastita.podataka@zagrebsped.hr

Zagrebšped d.o.o.
Attn. Personal Data Protection Office
Vodovodna 20 A
10 000 Zagreb

Mobile: +385 99 3640 120

The processing manager is authorized to give your personal information for use to another recipient (Ministry of Finance of the Republic of Croatia), upon written request, if necessary for the purpose of performing activities within the scope of the recipient’s statutory activity and for the purpose of concluding and executing the contract to which you are a party.

2. Use of cookies

In order to improve your user experience when browsing the site and for it to work properly, this site stores a small amount of information called cookies on your computer.

By using the zagrebsped.hr site, you consent to their use.

If you choose to block cookies, you will still be able to browse the site, but some of its functionality will not be available to you.

What are cookies?

Cookies are small text files composed of a string of characters stored on your computer by the websites you visit.
Cookies allow the site to display information tailored to your needs. They usually save your session token and web site settings. When you visit the same webpage again, your browser sends back the cookies that belong to it.
Cookies also allow us to track visits and traffic to our sites (using Google Analytics and similar tools). All information collected in this way by cookies is accumulated and anonymous and is not shared with any other entities.
All this information can only be saved if you enable it – websites cannot gain access to information you have not provided and cannot access other files on your computer.

Google Analytics

This website integrates an analytics component of the Google Analytics website with anonymity functionality. Web analytics involves collecting and analyzing behavior data from website visitors. We use web analytics to optimize the website and create a better user experience.

A visitor to the site may object to the collection and processing of personal data generated by Google Analytics related to the use of the website. In order to do this, the visitor must download and install the browser add-on at https://tools.google.com/dlpage/gaoptout. This JavaScript plugin lets Google Analytics know that information about a visit to the website by the visitor should not be collected and processed. Google considers the installation of this add-on browser a valid objection to the collection of personal information.

Further information and Google’s guidelines regarding personal data protection are available at: https://policies.google.com/privacy and http://www.google.com/analytics/terms/us.html.

How to turn off cookies

Cookie settings are configured in your web browser. For detailed instructions on how to turn them off in different browsers, see: How to turn off cookies.

More information

You can read more about cookies at: HTTP Cookies and more about the law regulating their use at European Union level at: EU Cookie Law.

3. Types of personal information we collect

We collect the following personal information: First and last name, OIB (personal identification number) and contact information.

4. Period of storage of personal information

We keep your personal information until termination of the contractual relationship, and at the latest upon expiration of the legal obligations related to the storage of personal information.

5. Purpose of collecting personal information

We collect personal information for the purpose of providing services within the scope of our business in accordance with the Union Customs Code. We also use them to execute the Agreement and collect claims.

6. Forwarding of personal information

We forward your personal information to the Croatian Ministry of Finance for the purpose of executing the contract to which you are a party.

7. Management of consent

You have the right to withdraw your consent at any time. The withdrawal of the consent does not affect the lawfulness of the processing based on the consent prior to its withdrawal. If you withdraw your consent, we will no longer use your information for these purposes, but this may result in the inability to provide the services that underlie our contractual relationship.

You may withdraw your consent in writing (by mail or e-mail) with the personal data protection officer whose contact information is specified in item 1 of this statement.

8. User rights

a) Right to access

You can request the right to access your personal information, and get a glimpse of your personal information that we process.

b) Right to rectification

If your personal information we process is incomplete or inaccurate, you may request a correction or supplement to it at any time.

c) Right to erasure

You can request your personal information to be deleted at any time. The data will be deleted if there is no legal obligation to keep it.

d) Right to restriction of processing of personal data

You can request the right to restrict the processing of your data at any time:
If you dispute the accuracy of the information during the period we need to verify the accuracy of that information
If you believe that the data processing was not legal but refuse to delete the data and instead seek the right to restrict the processing
If the information is no longer needed for the intended purposes but is still needed to fulfill the legal requirements
If you have objected to the distribution of those data

e) Right to data portability

You can request that we provide you the information you have provided to us in a structured format in a machine-readable format.

f) Right to object

You have the right at any time to object to the processing of personal data relating to you if you believe that the processing of your information is not lawful.

g) The right to file a Request for the Protection of Rights

If you believe that we have violated Croatian or European data protection regulations when processing your personal data, you have the right to file a Request for Protection of Rights with the Personal Data Protection Agency, and from 25 May 2018 to an EU supervisory authority.

Exercise of rights

If you wish to exercise any of these rights, please contact us in writing by contacting the Data Protection Officer referred to in item 1 of this statement.


Data Protection Officer
Vodovodna 20 A
10 000 Zagreb